{"id":15361,"date":"2022-03-14T14:14:44","date_gmt":"2022-03-14T06:14:44","guid":{"rendered":"https:\/\/www.ftsafe.com\/payment\/?page_id=15361"},"modified":"2022-03-14T14:14:45","modified_gmt":"2022-03-14T06:14:45","slug":"faq-5","status":"publish","type":"page","link":"https:\/\/www.ftsafe.com\/payment\/fr\/faq-5\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15361\" class=\"elementor elementor-15361\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cf76be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cf76be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e29b3e9\" data-id=\"e29b3e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05fccb9 elementor-widget elementor-widget-html\" data-id=\"05fccb9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>#sp-ea-13910 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 500ms;}.sp-easy-accordion-enabled .eap_section_title_13910, body .eap_section_title_13910 { color: #444; margin-bottom:  30px; }#sp-ea-13910.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-13910.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-13910.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-13910.sp-easy-accordion>.sp-ea-single {background: #eeeeee;}#sp-ea-13910.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}.eap_section_title_13910 {\r\n\ttext-align:center;\r\n}\r\n.sp-easy-accordion .sp-ea-single .ea-header a{\r\n\tfont-size:16px;\r\n}<\/style><h2 class=\"eap_section_title eap_section_title_13910\"> Customer FAQ <\/h2><div id=\"sp_easy_accordion-1776493994\"><div id=\"sp-ea-13910\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"minus\" data-col-icon=\"plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139100\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139100\" aria-controls=\"collapse139100\" href=\"javascript:void(0)\"  aria-expanded=\"true\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-minus\"><\/i> We received sample FEITIAN F20 device.Could you please provide instructions how can we turn the device into development mode? Can we use adb for installing &amp; development?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse139100\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139100\"><div class=\"ea-body\"><p>Please find Settings-&gt;About phone-&gt;Build number, click the build number 6 times continuously, it will turn the device into development mode, and you will find Settings-&gt;System-&gt; Developer options is there, if any other questions let us know,thanks.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139101\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139101\" aria-controls=\"collapse139101\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Is it possible to restrict user access to Settings menu? It is required, for example, to avoid deletion of application or application's data.<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139101\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139101\"><div class=\"ea-body\"><p>Yes, we can add a password before enter the Settings menu to restrict user access,if you accept this way, please let us know the password, thanks.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139102\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139102\" aria-controls=\"collapse139102\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Is it possible to use external PIN PAD with FEITIAN F20 device? Could you please share information about suitable external PIN PAD device if any available?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139102\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139102\"><div class=\"ea-body\"><p>Yes, you can use external PIN PAD with F20 device.Currently we have no specific external PIN PAD devices in our side, so if you are<br \/>\nusing external PIN PAD devices in your side, please let us know the type, we can check if it can work normal in our devices.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139103\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139103\" aria-controls=\"collapse139103\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Could you please provide description of procedure used for application signing for PRODUCTION?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139103\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139103\"><div class=\"ea-body\"><p>Attached is the description document, please check it, if any question let us know,thanks a lot.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139104\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139104\" aria-controls=\"collapse139104\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How about STORM?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139104\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139104\"><div class=\"ea-body\"><p>We will provide STORM training for you, there are the STORM training document and vedio for your reference first.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139105\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139105\" aria-controls=\"collapse139105\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How to install an app during development period?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139105\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139105\"><div class=\"ea-body\"><ol>\n<li>ADB command:<br \/>\nMake sure the terminal connect to PC from USB and USB debugging is open.adb install -r D:\\Users\\Lenovo\\Download\\detectiontool.apk(the path of the apk) to<br \/>\ninstall the apk.<\/li>\n<li>Copy the APK to SD card or OTG storage device, and install the apk from SD card or OTG storage device on terminal.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139106\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139106\" aria-controls=\"collapse139106\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Can third party app be installed to production version?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139106\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139106\"><div class=\"ea-body\"><ol>\n<li>Send us the APK, we sign and preinstall in OS.<\/li>\n<li>\u00a0Upload the APK to Storm to sign and push to terminal.<\/li>\n<li>Send the public key to us to preinstall in OS, customer sign by themselves.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139107\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139107\" aria-controls=\"collapse139107\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How to reset the device if PIN code locked?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139107\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139107\"><div class=\"ea-body\"><ol>\n<li>If user forget the PIN code of SIM card, please remove SIM card and turn on the device, device will back to normal.<\/li>\n<li>If user forget the PIN code of the device, please perform the following operations to restore factory Settings:\n<ol>\n<li>In shutdown state, press Power and \u201cVolume -\u201d at the same time until the screen shown in picture\u2460is displayed.<\/li>\n<li>Click \u201cVolume -\u201d to select recovery Mode, and click \u201cVolume +\u201d to confirm the selection of this Mode, and enter the interface shown in picture \u2461.<\/li>\n<li>Click \u201cVolume\u201d button to select Wipe Data\/Factory Reset, click the \u201cPower\u201d button to confirm the selection of this function, and enter the interface shown in picture 3.<\/li>\n<li>Select Factory Data Reset until the \u2463 screen is displayed. Then select Reboot System Now.<\/li>\n<li>The factory restoration screen is displayed. You can start the device now.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139108\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139108\" aria-controls=\"collapse139108\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How to check AP-BL-SF version?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139108\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139108\"><div class=\"ea-body\"><ol>\n<li>Check BL and SF version:<br \/>\nSettings-&gt;About phone-&gt;Secure Firmware version, the BL and SF version are listed here.<\/li>\n<li>Check AP version:<br \/>\nSettings-&gt;About phone-&gt;Build number<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-139109\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse139109\" aria-controls=\"collapse139109\" href=\"javascript:void(0)\"  aria-expanded=\"false\" tabindex=\"0\"><i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How to submit a vulnerability ? <\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse139109\" data-parent=\"#sp-ea-13910\" role=\"region\" aria-labelledby=\"ea-header-139109\"><div class=\"ea-body\"><p>Vulnerability reports require public key encryption .<\/p>\n<p>1. Email address : <a href=\"mailto:ftpaysupport@ftsafe.com\">ftpaysupport@ftsafe.com <\/a><\/p>\n<p>2. Public key : <a href=\"https:\/\/www.ftsafe.com\/payment\/wp-content\/uploads\/2023\/11\/FeiTian_0x218DD476_public.zip\">FeiTian_0x218DD476_public<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/pages\/15361"}],"collection":[{"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/comments?post=15361"}],"version-history":[{"count":1,"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/pages\/15361\/revisions"}],"predecessor-version":[{"id":15362,"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/pages\/15361\/revisions\/15362"}],"wp:attachment":[{"href":"https:\/\/www.ftsafe.com\/payment\/wp-json\/wp\/v2\/media?parent=15361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}